/* ============================================================
   LB — Styles complementares
   Insights, mobile-nav, form-legend, animations extras
   ============================================================ */

/* Insights grid */
.insights {
  padding: 120px 0;
  background: var(--creme-light);
}
.insights-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 24px;
}
.insight-card {
  background: var(--creme);
  border-radius: var(--radius-md);
  padding: 36px 32px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}
.insight-card:hover {
  transform: translateY(-6px);
  box-shadow: 0 24px 64px rgba(80,71,70,0.1);
}
.insight-card__category {
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--verde);
}
.insight-card__title {
  font-family: var(--ff-serif);
  font-size: 1.2rem;
  font-weight: 400;
  line-height: 1.3;
  color: var(--cinza);
  flex: 1;
}
.insight-card__excerpt {
  font-size: 0.84rem;
  font-weight: 300;
  line-height: 1.75;
  color: var(--cinza-light);
}
.insight-card__link {
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  color: var(--verde);
  transition: color var(--transition-fast);
  margin-top: 4px;
}
.insight-card__link:hover { color: var(--verde-dark); }

/* Form legend */
.form-label-legend {
  display: block;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--cinza-light);
  margin-bottom: 14px;
}

/* Mobile nav */
.mobile-nav {
  position: fixed;
  inset: 0;
  background: var(--cinza);
  z-index: 999;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 0;
  transform: translateX(100%);
  transition: transform var(--transition);
}
.mobile-nav.open {
  transform: translateX(0);
}
.mobile-nav nav {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  width: 100%;
  max-width: 300px;
}
.mobile-nav__link {
  font-family: var(--ff-serif);
  font-size: 2rem;
  font-weight: 400;
  color: var(--creme);
  padding: 12px 0;
  width: 100%;
  text-align: center;
  border-bottom: 1px solid rgba(255,255,255,0.08);
  transition: color var(--transition-fast);
}
.mobile-nav__link:last-child { border: none; }
.mobile-nav__link:hover { color: var(--verde-light); }
.mobile-nav__cta {
  margin-top: 20px;
  font-family: var(--ff-sans);
  font-size: 0.8rem;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  border: 1.5px solid var(--verde-light);
  border-radius: 100px;
  padding: 14px 32px;
  color: var(--verde-light) !important;
  width: auto !important;
}
.hamburger.open span:nth-child(1) { transform: translateY(6.5px) rotate(45deg); }
.hamburger.open span:nth-child(2) { opacity: 0; transform: scaleX(0); }
.hamburger.open span:nth-child(3) { transform: translateY(-6.5px) rotate(-45deg); }
.hamburger.open span { background: var(--creme); }

/* Success message */
.form-success {
  display: none;
  padding: 28px;
  background: rgba(104,109,73,0.1);
  border: 1.5px solid var(--verde);
  border-radius: var(--radius-md);
  text-align: center;
}
.form-success.visible { display: block; }
.form-success__icon { font-size: 2rem; margin-bottom: 12px; }
.form-success__title {
  font-family: var(--ff-serif);
  font-size: 1.4rem;
  font-weight: 400;
  color: var(--cinza);
  margin-bottom: 8px;
}
.form-success__body {
  font-size: 0.88rem;
  font-weight: 300;
  color: var(--cinza-light);
  line-height: 1.7;
}

/* Hero side accessible focus */
.hero-side:focus-visible {
  outline: 2px solid var(--verde-light);
  outline-offset: -4px;
}

/* Responsive */
@media (max-width: 1024px) {
  .insights-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 768px) {
  .insights { padding: 80px 0; }
  .insights-grid { grid-template-columns: 1fr; }
}

/* ============================================================
   WHATSAPP FLOAT (Discreto & Elegante)
   ============================================================ */
.whatsapp-float {
  position: fixed;
  bottom: 32px;
  right: 32px;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  background: var(--verde, #686d49);
  color: var(--creme-light, #f0efe5);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 10px 30px rgba(104, 109, 73, 0.42), 0 4px 12px rgba(0, 0, 0, 0.15);
  z-index: 1995;
  transition: transform var(--transition-fast, 0.25s ease), background var(--transition-fast, 0.25s ease), box-shadow var(--transition-fast, 0.25s ease);
  text-decoration: none;
  border: none;
  outline: none;
  cursor: pointer;
}
.whatsapp-float:hover {
  background: var(--verde-dark, #4d5136);
  transform: translateY(-4px) scale(1.06);
  box-shadow: 0 16px 40px rgba(104, 109, 73, 0.55), 0 6px 16px rgba(0, 0, 0, 0.2);
  color: var(--branco, #ffffff);
}
.whatsapp-float__icon {
  width: 28px;
  height: 28px;
  fill: currentColor;
}
.whatsapp-float__tooltip {
  position: absolute;
  right: 72px;
  background: var(--cinza, #504746);
  color: #ffffff !important;
  font-family: var(--ff-body, var(--ff-sans, -apple-system, BlinkMacSystemFont, sans-serif));
  font-size: 0.8rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  white-space: nowrap;
  padding: 8px 18px;
  border-radius: 9999px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.35);
  border: 1px solid rgba(255, 255, 255, 0.15);
  opacity: 0;
  pointer-events: none;
  transform: translateX(10px);
  transition: opacity 0.25s ease, transform 0.25s ease;
  z-index: 2000;
}
.whatsapp-float:hover .whatsapp-float__tooltip {
  opacity: 1;
  pointer-events: auto;
  transform: translateX(0);
}
@media (max-width: 768px) {
  .whatsapp-float {
    bottom: 24px;
    right: 20px;
    width: 48px;
    height: 48px;
  }
  .whatsapp-float__tooltip {
    display: none;
  }
}

.whatsapp-float__badge {
  position: absolute;
  top: -2px;
  right: -2px;
  background: #ff5252;
  color: #fff;
  font-size: 0.65rem;
  font-weight: 700;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid #fff;
  animation: pulse-badge 2s infinite;
}
@keyframes pulse-badge {
  0% { transform: scale(1); }
  50% { transform: scale(1.15); }
  100% { transform: scale(1); }
}

/* ============================================================
   GOOGLE REVIEWS SECTION (SEO & REPUTAÇÃO)
   ============================================================ */
.google-reviews {
  padding: 120px 0;
  background: var(--creme);
  border-top: 1px solid rgba(80, 71, 70, 0.08);
}
.google-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: #ffffff;
  padding: 8px 18px;
  border-radius: 100px;
  border: 1px solid rgba(80, 71, 70, 0.12);
  box-shadow: 0 4px 16px rgba(80, 71, 70, 0.04);
  margin-bottom: 20px;
}
.google-badge__score {
  font-weight: 800;
  font-size: 0.95rem;
  color: var(--cinza);
}
.google-badge__stars {
  color: #f4b400;
  letter-spacing: 2px;
  font-size: 0.95rem;
}
.google-badge__count {
  font-size: 0.75rem;
  color: var(--cinza-light);
  font-weight: 600;
  padding-left: 6px;
  border-left: 1px solid rgba(80, 71, 70, 0.15);
}

.reviews-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 24px;
  margin: 48px 0 36px;
}
.review-card {
  background: #ffffff;
  border: 1px solid rgba(80, 71, 70, 0.08);
  border-radius: var(--radius-md);
  padding: 32px 28px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 20px;
  box-shadow: 0 8px 24px rgba(80, 71, 70, 0.03);
  transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}
.review-card:hover {
  transform: translateY(-4px);
  box-shadow: 0 16px 40px rgba(80, 71, 70, 0.08);
}
.review-card__header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}
.review-card__author {
  display: flex;
  align-items: center;
  gap: 12px;
}
.review-card__avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--creme-light);
  border: 1.5px solid var(--verde);
  color: var(--verde-dark);
  font-size: 0.85rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}
.review-card__name {
  font-weight: 700;
  font-size: 0.92rem;
  color: var(--cinza);
}
.review-card__role {
  font-size: 0.75rem;
  color: var(--cinza-light);
}
.review-card__stars {
  color: #f4b400;
  letter-spacing: 2px;
  font-size: 0.85rem;
}
.review-card__text {
  font-size: 0.88rem;
  font-weight: 300;
  line-height: 1.75;
  color: var(--cinza);
  flex: 1;
}
.review-card__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.72rem;
  padding-top: 14px;
  border-top: 1px solid rgba(80, 71, 70, 0.06);
}
.review-card__tag {
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--verde);
}
.review-card__verified {
  color: #1a73e8;
  font-weight: 600;
}

/* Caixa de Ação para Avaliar no Google */
.google-cta-box {
  background: #ffffff;
  border: 1.5px dashed rgba(104, 109, 73, 0.35);
  border-radius: var(--radius-md);
  padding: 24px 36px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  flex-wrap: wrap;
}
.google-cta-box__title {
  font-family: var(--ff-serif);
  font-size: 1.25rem;
  font-weight: 400;
  color: var(--cinza);
  margin-bottom: 4px;
}
.google-cta-box__desc {
  font-size: 0.84rem;
  color: var(--cinza-light);
  margin: 0;
}
.btn-google-review {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: #ffffff;
  color: #1a73e8;
  border: 1.5px solid #1a73e8;
  padding: 10px 22px;
  border-radius: 100px;
  font-size: 0.8rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-decoration: none;
  transition: all var(--transition-fast);
}
.btn-google-review:hover {
  background: #1a73e8;
  color: #ffffff;
  box-shadow: 0 8px 24px rgba(26, 115, 232, 0.25);
}

/* ============================================================
   SEÇÃO CONTATO — BANNER EDITORIAL CONCIERGE WHATSAPP
   ============================================================ */
.contato {
  padding: 130px 0;
  background: radial-gradient(circle at 50% 25%, rgba(104,109,73,0.3) 0%, transparent 65%),
              linear-gradient(175deg, #24291a 0%, #171911 100%);
  color: var(--creme);
  position: relative;
  overflow: hidden;
}

.contato-banner {
  text-align: center;
  max-width: 860px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.concierge-tag {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: #a2e88a;
  background: rgba(37, 211, 102, 0.12);
  border: 1px solid rgba(37, 211, 102, 0.3);
  padding: 8px 20px;
  border-radius: 100px;
  margin-bottom: 28px;
}

.pulse-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #25d366;
  box-shadow: 0 0 0 rgba(37, 211, 102, 0.7);
  animation: pulse-green 2s infinite;
}
@keyframes pulse-green {
  0% { box-shadow: 0 0 0 0 rgba(37, 211, 102, 0.7); }
  70% { box-shadow: 0 0 0 8px rgba(37, 211, 102, 0); }
  100% { box-shadow: 0 0 0 0 rgba(37, 211, 102, 0); }
}

.contato-banner__title {
  font-family: var(--ff-serif);
  font-size: clamp(2.3rem, 3.8vw, 3.6rem);
  font-weight: 400;
  line-height: 1.18;
  color: var(--creme-light);
  margin-bottom: 20px;
  text-shadow: 0 2px 20px rgba(0,0,0,0.3);
}

.contato-banner__desc {
  font-size: 1.06rem;
  font-weight: 300;
  line-height: 1.8;
  color: rgba(245, 242, 236, 0.85);
  max-width: 680px;
  margin: 0 auto 40px;
}

.contato-banner__cta-wrap {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  margin-bottom: 56px;
}

.btn-cta-chat {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 14px;
  background: linear-gradient(135deg, #25d366 0%, #128c7e 100%);
  color: #ffffff;
  font-family: var(--ff-sans);
  font-size: 0.96rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  padding: 18px 40px;
  border-radius: 100px;
  border: none;
  cursor: pointer;
  box-shadow: 0 10px 32px rgba(37, 211, 102, 0.38), 0 2px 8px rgba(0,0,0,0.2);
  transition: transform 0.25s ease, box-shadow 0.25s ease, background 0.25s ease;
}
.btn-cta-chat:hover {
  transform: translateY(-3px) scale(1.02);
  box-shadow: 0 16px 44px rgba(37, 211, 102, 0.52), 0 4px 12px rgba(0,0,0,0.25);
  background: linear-gradient(135deg, #28e06c 0%, #0e7d70 100%);
}
.btn-cta-chat:active {
  transform: translateY(0) scale(0.99);
}
.btn-cta-chat__icon {
  flex-shrink: 0;
}
.btn-cta-chat__arrow {
  font-size: 1.2rem;
  transition: transform 0.2s ease;
}
.btn-cta-chat:hover .btn-cta-chat__arrow {
  transform: translateX(4px);
}

.contato-banner__subnote {
  font-size: 0.76rem;
  color: rgba(245, 242, 236, 0.6);
  letter-spacing: 0.04em;
}

.contato-direct-wrap {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 32px;
  width: 100%;
  padding-top: 40px;
  border-top: 1px solid rgba(255, 255, 255, 0.1);
  text-align: center;
}
.contato-direct-label {
  display: block;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(245, 242, 236, 0.5);
  margin-bottom: 6px;
}
.contato-direct-link {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--creme-light);
  text-decoration: none;
  transition: color var(--transition-fast);
}
.contato-direct-link:hover {
  color: var(--verde-light);
}
.contato-direct-text {
  font-size: 0.86rem;
  color: rgba(245, 242, 236, 0.7);
}

/* ============================================================
   CONCIERGE CHAT INTERNO — 100% IDENTIDADE VISUAL WHATSAPP
   ============================================================ */
.lb-chat-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(3px);
  -webkit-backdrop-filter: blur(3px);
  z-index: 2000;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.3s ease;
}
.lb-chat-overlay.active {
  opacity: 1;
  pointer-events: auto;
}

.lb-chat-drawer {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 410px;
  height: 640px;
  max-width: calc(100vw - 32px);
  max-height: calc(100vh - 48px);
  background: #efeae2;
  border-radius: 16px;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.32), 0 0 0 1px rgba(0,0,0,0.06);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  z-index: 2010;
  transform: translateY(28px) scale(0.96);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.32s cubic-bezier(0.16, 1, 0.3, 1), opacity 0.28s ease;
}
.lb-chat-overlay.active .lb-chat-drawer {
  transform: translateY(0) scale(1);
  opacity: 1;
  pointer-events: auto;
}

/* Header Oficial WhatsApp */
.lb-chat-header {
  background: #075e54;
  color: #ffffff;
  padding: 12px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: 0 2px 5px rgba(0,0,0,0.18);
  flex-shrink: 0;
  user-select: none;
}
.lb-chat-header__info {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}
.lb-chat-back-btn {
  background: none;
  border: none;
  color: #ffffff;
  cursor: pointer;
  padding: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  transition: background 0.2s;
  flex-shrink: 0;
}
.lb-chat-back-btn:hover {
  background: rgba(255,255,255,0.15);
}
.lb-chat-avatar-wrap {
  position: relative;
  width: 42px;
  height: 42px;
  flex-shrink: 0;
}
.lb-chat-avatar-img {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  border: 1.5px solid rgba(255,255,255,0.85);
  box-shadow: 0 1px 3px rgba(0,0,0,0.2);
}
.lb-chat-online-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 11px;
  height: 11px;
  background: #25d366;
  border-radius: 50%;
  border: 2px solid #075e54;
  box-shadow: 0 0 0 1px rgba(0,0,0,0.1);
}
.lb-chat-header-text {
  min-width: 0;
}
.lb-chat-header-title-row {
  display: flex;
  align-items: center;
  gap: 5px;
}
.lb-chat-name {
  font-family: var(--ff-sans), system-ui, -apple-system, sans-serif;
  font-size: 0.94rem;
  font-weight: 700;
  color: #ffffff;
  margin: 0;
  line-height: 1.2;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.wa-verified-badge {
  flex-shrink: 0;
}
.lb-chat-status {
  font-size: 0.72rem;
  color: #c8e6c9;
  margin: 2px 0 0;
  line-height: 1;
}

.lb-chat-header__icons {
  display: flex;
  align-items: center;
  gap: 8px;
  color: #ffffff;
  flex-shrink: 0;
}
.lb-chat-icon-btn {
  background: none;
  border: none;
  color: #ffffff;
  cursor: pointer;
  padding: 6px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  opacity: 0.9;
  transition: opacity 0.2s, background 0.2s;
}
.lb-chat-icon-btn:hover {
  opacity: 1;
  background: rgba(255,255,255,0.15);
}

/* Corpo com Textura Oficial de Doodle WhatsApp */
.lb-chat-body {
  flex: 1;
  overflow-y: auto;
  padding: 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background-color: #efeae2;
  background-image: 
    radial-gradient(#d6cdc0 0.8px, transparent 0.8px),
    radial-gradient(#d6cdc0 0.8px, #efeae2 0.8px);
  background-size: 24px 24px;
  background-position: 0 0, 12px 12px;
  scroll-behavior: smooth;
}

/* Tag de Data & Aviso de Criptografia */
.wa-date-chip {
  align-self: center;
  background: rgba(255, 255, 255, 0.92);
  box-shadow: 0 1px 2px rgba(0,0,0,0.1);
  padding: 4px 12px;
  border-radius: 8px;
  font-size: 0.68rem;
  font-weight: 700;
  color: #54656f;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin: 4px 0 2px;
}
.wa-security-notice {
  align-self: center;
  background: #ffeecd;
  color: #54656f;
  font-size: 0.72rem;
  line-height: 1.4;
  padding: 6px 14px;
  border-radius: 8px;
  text-align: center;
  max-width: 92%;
  box-shadow: 0 1px 2px rgba(0,0,0,0.08);
  margin-bottom: 4px;
}

/* Balões com Cauda Oficial WhatsApp */
.wa-balloon {
  max-width: 82%;
  padding: 8px 12px 6px;
  border-radius: 8px;
  font-size: 0.88rem;
  line-height: 1.45;
  position: relative;
  box-shadow: 0 1px 2px rgba(11,20,26,0.13);
  word-break: break-word;
  animation: wa-slide-in 0.22s ease;
}
@keyframes wa-slide-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Balão Recebido (Lívia / Assistente) — Branco com Cauda na Esquerda */
.wa-balloon--in {
  background: #ffffff;
  color: #111b21;
  align-self: flex-start;
  border-top-left-radius: 0;
  margin-left: 6px;
}
.wa-balloon--in::before {
  content: '';
  position: absolute;
  top: 0;
  left: -8px;
  width: 0;
  height: 0;
  border-style: solid;
  border-width: 0 8px 10px 0;
  border-color: transparent #ffffff transparent transparent;
}

/* Balão Enviado (Usuário) — Verde Claro com Cauda na Direita */
.wa-balloon--out {
  background: #d9fdd3;
  color: #111b21;
  align-self: flex-end;
  border-top-right-radius: 0;
  margin-right: 6px;
}
.wa-balloon--out::after {
  content: '';
  position: absolute;
  top: 0;
  right: -8px;
  width: 0;
  height: 0;
  border-style: solid;
  border-width: 0 0 10px 8px;
  border-color: transparent transparent transparent #d9fdd3;
}

.wa-balloon__meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  margin-top: 4px;
  font-size: 0.65rem;
  color: #667781;
}
.wa-ticks {
  color: #8696a0;
  font-weight: bold;
  letter-spacing: -2px;
  margin-left: 2px;
  transition: color 0.3s ease;
}
.wa-ticks--read {
  color: #53bdeb !important;
}

/* Simulação de Áudio WhatsApp */
.wa-audio-card {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 4px;
  min-width: 210px;
}
.wa-audio-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: #008069;
  color: #ffffff;
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  transition: transform 0.1s;
}
.wa-audio-btn:hover { transform: scale(1.05); }
.wa-audio-waves {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 2.5px;
  height: 24px;
}
.wa-audio-bar {
  width: 3px;
  background: #8696a0;
  border-radius: 2px;
  transition: height 0.2s;
}
.wa-audio-time {
  font-size: 0.72rem;
  color: #667781;
  font-weight: 500;
}

/* Balão Digitando (Typing Indicator) */
.wa-typing {
  align-self: flex-start;
  background: #ffffff;
  padding: 10px 14px;
  border-radius: 8px;
  border-top-left-radius: 0;
  margin-left: 6px;
  display: none;
  align-items: center;
  gap: 4px;
  box-shadow: 0 1px 2px rgba(11,20,26,0.13);
  position: relative;
}
.wa-typing::before {
  content: '';
  position: absolute;
  top: 0;
  left: -8px;
  width: 0;
  height: 0;
  border-style: solid;
  border-width: 0 8px 10px 0;
  border-color: transparent #ffffff transparent transparent;
}
.wa-typing.active { display: inline-flex; }
.wa-typing-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #8696a0;
  animation: wa-bounce 1.4s infinite ease-in-out both;
}
.wa-typing-dot:nth-child(1) { animation-delay: -0.32s; }
.wa-typing-dot:nth-child(2) { animation-delay: -0.16s; }
@keyframes wa-bounce {
  0%, 80%, 100% { transform: scale(0); }
  40% { transform: scale(1); }
}

/* Bandeja de Emojis Rápidos */
.wa-emoji-tray {
  display: flex;
  align-items: center;
  justify-content: space-around;
  padding: 8px 12px;
  background: #ffffff;
  border-top: 1px solid rgba(0,0,0,0.06);
}
.wa-emoji-btn {
  background: none;
  border: none;
  font-size: 1.25rem;
  cursor: pointer;
  padding: 4px;
  border-radius: 6px;
  transition: transform 0.15s, background 0.15s;
}
.wa-emoji-btn:hover {
  transform: scale(1.25);
  background: #f0f2f5;
}

/* Sugestões Rápidas de Resposta (Chips WhatsApp) */
.wa-chips-container {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 10px 14px;
  background: #efeae2;
  border-top: 1px solid rgba(0,0,0,0.06);
}
.wa-chip {
  background: #ffffff;
  border: 1px solid #c5d0d6;
  color: #075e54;
  padding: 7px 14px;
  border-radius: 18px;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  box-shadow: 0 1px 2px rgba(0,0,0,0.06);
  transition: all 0.15s ease;
}
.wa-chip:hover {
  background: #008069;
  color: #ffffff;
  border-color: #008069;
  box-shadow: 0 2px 5px rgba(0,128,105,0.25);
}

/* Barra de Input Estilo WhatsApp */
.wa-footer {
  background: #f0f2f5;
  padding: 8px 12px;
  display: flex;
  align-items: center;
  gap: 8px;
  box-shadow: 0 -1px 3px rgba(0,0,0,0.04);
  flex-shrink: 0;
}
.wa-action-btn {
  background: none;
  border: none;
  cursor: pointer;
  padding: 6px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  color: #54656f;
  transition: background 0.2s;
  flex-shrink: 0;
}
.wa-action-btn:hover {
  background: rgba(0,0,0,0.06);
}
.wa-input-wrap {
  flex: 1;
  background: #ffffff;
  border-radius: 24px;
  display: flex;
  align-items: center;
  padding: 0 14px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.06);
}
.wa-input-wrap input {
  flex: 1;
  border: none;
  background: none;
  padding: 10px 0;
  font-size: 0.92rem;
  font-family: inherit;
  outline: none;
  color: #111b21;
}
.wa-input-wrap input::placeholder {
  color: #8696a0;
}
.wa-btn-send {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: #008069;
  color: #ffffff;
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: 0 2px 4px rgba(0,0,0,0.15);
  transition: background 0.2s, transform 0.1s;
  flex-shrink: 0;
}
.wa-btn-send:hover {
  background: #075e54;
  transform: scale(1.04);
}

/* Botão de Finalização para o WhatsApp */
.wa-direct-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  background: #25d366;
  color: #ffffff !important;
  text-decoration: none;
  font-weight: 700;
  font-size: 0.86rem;
  padding: 11px 16px;
  border-radius: 6px;
  margin-top: 10px;
  box-shadow: 0 2px 8px rgba(37, 211, 102, 0.35);
  transition: background 0.2s;
  width: 100%;
  box-sizing: border-box;
}
.wa-direct-btn:hover {
  background: #128c7e;
}

/* ============================================================
   NOTIFICAÇÃO FLUTUANTE PROATIVA (TOAST WHATSAPP)
   ============================================================ */
.wa-floating-toast {
  position: fixed;
  bottom: 96px;
  right: 24px;
  width: 320px;
  max-width: calc(100vw - 48px);
  background: #ffffff;
  border-radius: 12px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.18), 0 0 0 1px rgba(0,0,0,0.06);
  padding: 12px 14px;
  z-index: 1990;
  cursor: pointer;
  transform: translateY(20px);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.35s cubic-bezier(0.16, 1, 0.3, 1), opacity 0.3s ease;
}
.wa-floating-toast.visible {
  transform: translateY(0);
  opacity: 1;
  pointer-events: auto;
}
.wa-toast-close {
  position: absolute;
  top: 6px;
  right: 8px;
  background: none;
  border: none;
  font-size: 1.1rem;
  color: #8696a0;
  cursor: pointer;
  padding: 2px 6px;
  border-radius: 50%;
  line-height: 1;
}
.wa-toast-close:hover {
  color: #111b21;
  background: #f0f2f5;
}
.wa-toast-content {
  display: flex;
  align-items: center;
  gap: 12px;
}
.wa-toast-avatar-wrap {
  position: relative;
  width: 44px;
  height: 44px;
  flex-shrink: 0;
}
.wa-toast-avatar {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  border: 1.5px solid #25d366;
}
.wa-toast-dot {
  position: absolute;
  bottom: 1px;
  right: 1px;
  width: 10px;
  height: 10px;
  background: #25d366;
  border-radius: 50%;
  border: 2px solid #ffffff;
}
.wa-toast-text {
  flex: 1;
  min-width: 0;
}
.wa-toast-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 3px;
}
.wa-toast-name {
  font-size: 0.82rem;
  font-weight: 700;
  color: #111b21;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.wa-toast-time {
  font-size: 0.65rem;
  color: #25d366;
  font-weight: 600;
}
.wa-toast-msg {
  font-size: 0.8rem;
  color: #54656f;
  margin: 0;
  line-height: 1.4;
  white-space: normal;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

/* ============================================================
   RESPONSIVIDADE COMPLETA (TABLET, MOBILE, NAVEGADORES)
   ============================================================ */
@media (max-width: 1024px) {
  .reviews-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
  }
  .google-cta-box {
    padding: 20px 24px;
  }
}

@media (max-width: 768px) {
  /* Avaliações Google */
  .google-reviews {
    padding: 72px 0;
  }
  .reviews-grid {
    grid-template-columns: 1fr;
    gap: 16px;
    margin: 32px 0;
  }
  .google-cta-box {
    flex-direction: column;
    align-items: flex-start;
    gap: 18px;
    padding: 20px 18px;
  }
  .btn-google-review {
    width: 100%;
    justify-content: center;
    min-height: 44px;
  }

  /* Seção Contato & Concierge */
  .concierge-triggers-grid {
    grid-template-columns: 1fr;
    gap: 14px;
    margin-bottom: 32px;
  }
  .concierge-trigger-card {
    padding: 24px 20px;
    width: 100%;
    box-sizing: border-box;
  }
  .contato-direct-wrap {
    grid-template-columns: 1fr;
    gap: 16px;
    padding-top: 24px;
  }
  .contato-direct-link {
    display: inline-flex;
    align-items: center;
    min-height: 44px;
  }

  /* Gaveta do WhatsApp em Tela Cheia no Mobile */
  .lb-chat-drawer {
    bottom: 0;
    right: 0;
    left: 0;
    top: 0;
    width: 100vw;
    height: 100vh;
    height: 100dvh;
    max-width: 100vw;
    max-height: 100dvh;
    border-radius: 0;
    box-shadow: none;
  }
  .lb-chat-header {
    padding-top: max(12px, env(safe-area-inset-top, 0px));
    padding-left: max(12px, env(safe-area-inset-left, 0px));
    padding-right: max(12px, env(safe-area-inset-right, 0px));
    min-height: 60px;
  }
  .lb-chat-back-btn,
  .lb-chat-icon-btn {
    min-width: 44px;
    min-height: 44px;
  }
  .wa-footer {
    padding-bottom: max(12px, env(safe-area-inset-bottom, 0px));
    padding-left: max(12px, env(safe-area-inset-left, 0px));
    padding-right: max(12px, env(safe-area-inset-right, 0px));
  }
  .wa-input-wrap input {
    font-size: 16px !important; /* Elimina auto-zoom no Safari iOS */
  }
  .wa-btn-send {
    min-width: 46px;
    min-height: 46px;
  }
  .wa-action-btn {
    min-width: 44px;
    min-height: 44px;
  }
  .wa-chip {
    min-height: 40px;
    display: inline-flex;
    align-items: center;
  }

  /* Notificação Toast no Mobile */
  .wa-floating-toast {
    right: 16px;
    left: 16px;
    bottom: max(82px, calc(74px + env(safe-area-inset-bottom, 0px)));
    width: auto;
    max-width: none;
  }
  .wa-toast-close {
    min-width: 44px;
    min-height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
  }

  /* Botão Flutuante */
  .whatsapp-float {
    bottom: max(20px, calc(16px + env(safe-area-inset-bottom, 0px)));
    right: max(16px, env(safe-area-inset-right, 0px));
  }
}